Your 3CX system runs on BIGBANG ITS infrastructure. You do not need a server in your office, and you do not pay 3CX separately for hosting.
What that means in practice
- Nothing to install on site. Your system is reachable from anywhere over the internet.
- No hardware to buy, power, cool or replace.
- Setup and configuration are included in every plan — there is no separate setup fee.
- Buying 3CX hosting directly from 3CX is charged on top of the licence. With us it is part of the plan.
Custom FQDN
PRO and AI editions support a custom FQDN, so your system answers on your own domain name rather than a generic address. Open a ticket with the hostname you want and we will configure it and issue the certificate.
Who is responsible for what
We handle: the server, the operating system, 3CX updates and service packs, the SSL certificate, and keeping the system reachable.
You handle: your extensions, users, call routing, IVR menus and recordings — the day-to-day configuration inside 3CX. We are happy to do this for you; open a ticket.
Backups and data
For details on backup frequency, retention and how to request a restore, contact our support team — arrangements depend on your plan.
Technical support is available 24/7 and we reply in under 24 hours. Email info@its.ae, call +971 4 378 2255, or open a ticket from your client area.