All 3CX plans from BIGBANG ITS include hosting on our infrastructure, setup and configuration. What changes between editions is the feature set — not the number of simultaneous calls, which you choose separately.
BASIC — the essentials
A complete phone system: apps for Windows, web, iOS and Android, auto attendant, multi-level IVR, ring groups, call parking, an integrated fax server and your choice of SIP trunk. Suitable for teams that need reliable telephony without contact-centre tooling.
PRO — teams that handle volume
Everything in BASIC, plus call queues, call recording, listen-in and whisper, the Call Flow Designer, skill-independent queue reporting, a switchboard and wallboard, CRM integration, hot desking, WhatsApp and Facebook integration, and a custom FQDN.
AI — automation on top of PRO
Everything in PRO, plus AI Receptionist, AI Personal Assistant and AI Boss-Secretary, call transcription with summaries and sentiment, and advanced enterprise capabilities such as inbuilt failover and MS Teams Direct Routing.
Which one do I need?
- BASIC — you want to answer and route calls reliably.
- PRO — you have a sales or support team, need queues, recording and CRM.
- AI — you want calls transcribed, summarised, and partly automated.
Important: some capabilities require a licence of 16 simultaneous calls or higher, regardless of edition. An 8SC AI licence cannot use them.
See the full feature comparison for every feature side by side, or browse the plans.