Every feature across the three 3CX editions we offer. Setup, hosting and configuration are included in all plans.
| Feature | BASIC | PRO | AI |
|---|---|---|---|
| User Features | |||
| Apps: Windows and Web Client, iOS, Android | ✓ | ✓ | ✓ |
| BLF Busy Lamp Field | ✓ | ✓ | ✓ |
| Headset Integration | ✓ | ✓ | ✓ |
| Phone Directory | ✓ | ✓ | ✓ |
| SIP Phones | ✓ | ✓ | ✓ |
| Call Handling Features | |||
| Auto Attendant | ✓ | ✓ | ✓ |
| Boss-Secretary (non-AI version) | – | ✓ | ✓ |
| Call Logging | ✓ | ✓ | ✓ |
| Call Parking / Pickup | ✓ | ✓ | ✓ |
| Call Processing Scripts | – | ✓ | ✓ |
| Inbuilt SBC for Offsite Phones | ✓ | ✓ | ✓ |
| Integrated Fax Server | ✓ | ✓ | ✓ |
| Intercom / Paging / PA Announcements | ✓ | ✓ | ✓ |
| Multi-level IVR | ✓ | ✓ | ✓ |
| Ring Groups | ✓ | ✓ | ✓ |
| SIP Trunk Choice | ✓ | ✓ | ✓ |
| System Configuration Features | |||
| Custom FQDN | – | ✓ | ✓ |
| Custom IP Phone Logo | – | – | ✓ |
| 3CX SMTP | ✓ | ✓ | ✓ |
| Custom SMTP Server | ✓ | ✓ | ✓ |
| Google Workspace / Full Integration | – | ✓ | ✓ |
| Google Workspace / User Sync Only | ✓ | ✓ | ✓ |
| MS 365 Integration / Full Integration | – | ✓ | ✓ |
| MS 365 Integration / User Sync Only | ✓ | ✓ | ✓ |
| VMware / Hyper-V / KVM | ✓ | ✓ | ✓ |
| Xapi/Call API | – | – | ✓ |
| AI Transcription Features | |||
| Call Summary | – | – | ✓ |
| Call Sentiment | – | – | ✓ |
| Call Recordings via Google or OpenAI | – | – | ✓ |
| Call Recordings via OnBoard Server (16SC+) | – | – | ✓ |
| Speaker Diarization (for 3CX Transcription only) | – | – | ✓ |
| VoiceMail Transcription via Google or OpenAI | – | ✓ | ✓ |
| VoiceMail Transcription via OnBoard Server | – | – | ✓ |
| AI Agents | |||
| AI Boss-Secretary | – | – | ✓ |
| AI Personal Assistant | – | – | ✓ |
| AI Receptionist | – | – | ✓ |
| Call Center Features | |||
| Barge in / Listen in / Whisper | – | ✓ | ✓ |
| Callback | – | ✓ | ✓ |
| Call Flow Designer | – | ✓ | ✓ |
| Call Queues | – | ✓ | ✓ |
| Call Recording | – | ✓ | ✓ |
| Call Reports Basic | ✓ | ✓ | ✓ |
| Call Reports Queue | – | ✓ | ✓ |
| Connect Remote Offices (Bridges) | – | ✓ | ✓ |
| CRM Integration | – | ✓ | ✓ |
| Hot Desking | – | ✓ | ✓ |
| Scheduled Restore | – | – | ✓ |
| Skill-based Routing | – | – | ✓ |
| SLA Alerting | – | ✓ | ✓ |
| Start / Stop Call Recording Rights | – | – | ✓ |
| Switchboard | – | ✓ | ✓ |
| Wallboard | – | ✓ | ✓ |
| Video Conferencing | |||
| 3CX Link | – | ✓ | ✓ |
| Onboard Video Conferencing MCU (16SC+) | – | – | ✓ |
| Polls | – | ✓ | ✓ |
| PDF Sharing | – | ✓ | ✓ |
| Remote Assistance | – | ✓ | ✓ |
| Screen Sharing | – | ✓ | ✓ |
| Live Chat & Messaging | |||
| '3CX Talk' Link | ✓ | ✓ | ✓ |
| Chat Reports | ✓ | ✓ | ✓ |
| Live Chat & Wordpress | ✓ | ✓ | ✓ |
| Facebook Integration | – | ✓ | ✓ |
| SMS & MMS | ✓ | ✓ | ✓ |
| WhatsApp Integration | – | ✓ | ✓ |
| Enterprise features reserved for 16SC+ | |||
| 3CX Onboard Transcription Server | – | – | ✓ |
| Data Connectors (PostgreSQL/Google BigQuery/Grafana) | – | ✓ | ✓ |
| Grafana Reporting / PowerBI | – | ✓ | ✓ |
| Inbuilt Failover | – | – | ✓ |
| Logging to a Remote Syslog | – | – | ✓ |
| Multi Company / Multi-Tenant | ✓ | ✓ | ✓ |
| MS Teams Direct Routing Integration | – | – | ✓ |
| Onboard Video Conferencing MCU | – | – | ✓ |
| Standby License | – | – | ✓ |
| Hotels | |||
| Hotel PBX (Self-managed only) | ✓ | ✓ | ✓ |
| Hotel Module | ✓ | ✓ | ✓ |
| PMS Integrations (16SC+) | ✓ | ✓ | ✓ |
Note: features marked 16SC+ require a licence of 16 simultaneous calls or higher. An 8SC licence cannot use them regardless of edition.
For deeper technical detail, see the official 3CX documentation.